Who Are We Designing for and Why? Service Design Techniques for Responsive Libraries (WebJunction)
The sessions will show how design principles can lead to organizational collaboration, creativity, and adaptability. Participants will learn how to apply these principles to solve problems, foster 21st century skills, and generate customer loyalty to make your library essential to your community’s resiliency and recovery. The presenters will work with real-world, current case studies to demonstrate concepts and relevant applications to improve your library’s capacity to bring joy, vibrancy, learning experiences, and innovative opportunities to your communities!
For more information and to register, visit: https://www.webjunction.org/events/webjunction.html