Users at the Center of Everything: Service Design in Rapidly Changing Libraries (Niche Academy)
Services and the way we deliver them are changing very quickly and unpredictably. Being intentional about what and how we do is what we mean by service design. Digital, physical, and even philosophical: it’s all about service. Callan Bignoli and Lauren Stara will present an exploration of service design – what it is and how it can make your library better by keeping users at the center of every decision.
For more information and to register, visit: https://www.nicheacademy.com/blog