LDND InfoCenter

Analyzing virtual reference data to improve services: Practical methods and strategies (Georgia Library Association)

Posted by cchurch on

August 3, 2022 @ 2:00 pm – 3:00 pm

We all gather quantitative and qualitative data in our virtual reference services, but does anyone look at them? More importantly, how can such analysis improve the quality of service for our patrons? The presenters will provide an overview of library assessment projects that have analyzed different types of virtual reference data to train staff, increase engagement, and improve services. Attendees will be empowered to use their data to better understand their patron needs and make changes to public services for the better.


For more information and to register, visit: https://gla.georgialibraries.org/carterette-series-webinars/

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