LDND InfoCenter

Working with Angry Customer Behaviors

Posted by cchurch on

February 20, 2019 @ 12:30 pm – 1:30 pm

Oh yes…they’re out there and they’re coming to your library. Angry, nasty and even downright unreasonable customers on a mission to tell and show you how they feel. Their behaviors really are difficult! The good news is that you can choose to not let them drag you down or ruin your day. And by using a few proven techniques and questions some of these angry customers could actually leave feeling better!The Dealing with Angry Customer Behaviors webinar is an interactive program filled with practical and useful information that you’ll be using to more effectively handle your Angry Customers the next time they are in front of you!

Participants will learn and begin to master:

  • Using the E+R=O technique to reduce stress and improve their response to situations they can or cannot control
  • 3 powerful techniques for not “eating the angry customers poison” and not taking things personally
  • Specific phrases to use with customers that help keep emotions under control

To request access to this webinar complete the course access request form

Comments are closed.

This site is made possible by a grant from the U.S. Institute of Museum and Library Services. It is managed by the The Library of Virginia Library Development and Networking Division.